Support

Requesting support

To request support:

• Call us on +44 161 408 1887, Monday - Friday, 9AM - 5PM.
• Send us an email at [email protected]. We will respond within 24 hours, ususally much faster. You can also request a phone call, please provide suitable time when we can contact you.
• Use the contact form. We will respond within 24 hours, ususally much faster.

FAQ

1. How to log in to the SRDB.PRO client?

   You can get the client on the Downloads page.

   

   On the login screen, enter your user name, password and domain name that will be provided to you in an email after your account has been set up by the SRDB.PRO team. For the hosted version leave the service details fields at the default values:

   • SRDB Service address: http://www.service.srdb.pro/service
   • Security Service address: http://www.service.srdb.pro/sts
   • SRDB Service Certificate Name: [Empty]
   • Security Service Certificate Name: [Empty]

   The enterprise version requires additional service information that your network administrator should provide you with.

   

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